Issue 022Podcast: Lou Downe on how financial confidence empowers us to design better services.
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Our conversation covered some fascinating ground, from finance geekery to the story of writing and publishing Good Services.As a dyslexic designer with ADHD, earlier in their career Lou had understandable hangups around numbers, money, and finance.
This imposter syndrome (and some critical career moments) contributed to Lou's decision to undertake an MA in Economics. This educational journey helped Lou better understand the organisational systems designers need to negotiate, and how the movement of money affected key business decisions that could impact our work.We also explored why it's okay to walk away from organisations where it doesn't feel possible to have a positive influence, and what a book about nursing can teach us about bringing stakeholders along with us on our design journeys.
Through The School of Good Services, Lou now offers training to help designers gain valuable knowledge in Writing Business Cases for Service Design and Leading Stakeholders.We discuss what to expect from these courses, the motivation behind their creation, and the practical skills that can be used immediately after completing these masterclasses.If you like the sound of these courses, there are upcoming public course dates in April and November 2023. A solid investment for your New Year training budget.
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